ℹ️ Penalties apply to users whose subscription has ended but who haven't returned their access devices (badge, card, remote control, key, etc.).
These penalties are charged every 10 days from the end of the subscription to make up for the financial loss caused by the unreturned keys.
If you've been charged these penalties and you still have your access devices at home, send the access devices back securely as soon as possible: this will let you get your security deposit back.
💡 If you've been charged these penalties even though you did send the access devices back, contact us with the tracking number of your envelope.