A booking can only be changed in certain cases:
1) The booking hasn't started yet and you want to change it more than 24 hours before it starts: ✅
Shorten it: You can shorten it if it hasn't started yet. A refund will then be applied automatically.
Extend it: You can extend it if the parking garage has spots available for the new period. You'll be charged the additional amount.
2) The booking has already started or starts in less than 24 hours: ❌
If the booking has already started or starts soon, you can't shorten it, but you can still extend it if needed. Since the spot has been reserved for you, we won't have time to rent it out again. 😔
💡Quick tip: If you're not sure how long you'll stay at the parking garage, book a shorter time and extend it if needed.
How do I extend it?
If you want to extend it, you have two options.
- In the app
- From your customer account on the web
In the app:
Log in to the app > Tap the "Booking" tab > Select the booking and scroll down to the "Edit Booking" button!
You can also change your booking from your user account:
Log in on the website: https://www.yespark.fr/users/sign_in
In your web customer account, click this icon:
Then click "Check availability".
*The new amount will then be billed automatically.
Once you confirm, you'll see the amount paid and the end time of your booking.
*After confirmation, the refund will appear in your bank account within 5 days.
⚠️ Make sure you stick to your booking times:
👉 Any overstay will be charged within 24 hours.
How do I cancel it?
➡️ From the "Booking" tab in your account, just click your booking, go to "Actions" and then click "Cancel booking".
Cancellation policy: If you cancel your booking before it starts, you'll be refunded as follows:
- If you cancel more than 24 hours before the booking starts: 100% refund
- If you cancel within the 24 hours before the start: no refund
⚠️ Note: You can no longer cancel or shorten a booking once it has started.
Looking for short-term parking? Head over to our search page!