📣 Thinking about adding the Access Badge option? Here's everything you need to know about it!
This option lets you access the car park with a badge, in addition to opening it with the app.
Why choose this option? 🔑
Because having an access badge comes with lots of benefits:
1. Easy to use: just use the badge in front of the car park to open it.
2. Reliability: no need to worry about technical issues. Plus, badges are built to be sturdy and to work in all conditions.
3. Easier sharing: just lend your badge to an authorized person, without giving them access to your account.
4. Fewer distractions: no need to handle your phone, which makes for safer driving.
The perfect companion to the digital remote! 📱
Please note: a Yespass access badge can't open entrances that only work with a keypad.
🥳 Great! How do I order my access badge for the car park?
It's quick and easy! You have 2 options:
- When you subscribe:
If you'd like an access badge, select your parking spot, then pay for your subscription. On the payment confirmation page, you can add the paid Access Badge option.
- You already have a subscription:
If you'd like an access badge, you can add the paid "Access Badge" option by logging in to your account and going to the "Subscriptions" tab. Then click the access badge icon to the right of "Manage".
A new window titled "Badge Yespass" opens and presents the full offer. Then click "Continue".
Enter the mailing address where you'd like to receive your access badge, then click "Confirm".
We've received your request. You'll soon get an email with the shipment's tracking number.
How much does this option cost?
The Access Badge option (Yespass) costs €5/month (including VAT). A €20 security deposit is charged with your first monthly payment, and it's refunded once you've returned the badge.
How do I get my badge? 📬
By mail: an email lets you know it has shipped, with a tracking number from La Poste (the French postal service).
In the meantime, you can use the app to access the car park ;)
If you haven't received the email, first check your spam folder to make sure it didn't end up there! If it's still not there, feel free to contact us through our contact form: https://www.yespark.fr/support
I was charged a security deposit: when will I get it back?
Your security deposit will be refunded as soon as you've returned the badge, following the instructions you'll receive by email.
However, please return the badge within the stated time frame to get your full security deposit back.
My badge isn't working: what should I do? 🪫
You can use the app to open the entrances. To do this, tap the "Remote control" icon, then select the entrance you want to open.
If you're a new subscriber, first make sure you're trying to open the right door. It's important to check that you're at the right entrance by looking at the directions to the entrance and the car park photos in the "Access" section of the app.
If you're at the right entrance, check whether the transmitter's battery is causing the problem: if the LED on your transmitter doesn't light up when you press the button, the battery is most likely the culprit!
I canceled my subscription: when and how do I return the badge? 📮
Please return the badge as soon as your subscription ends. You have two days after your subscription ends to return it and get your full security deposit back.
We'll send you an email with all the information you need.
I lost my badge: what should I do? 😖
Unfortunately, your first security deposit will be forfeited, and a new one will need to be charged so you can get your new badge. To do this, please contact customer service through the contact form below, stating that you authorize us to charge a new security deposit: https://www.yespark.fr/support
I canceled before the end of the trial period: what happens?
If you haven't received the badge, your security deposit will be refunded automatically after verification.
If you have received the badge, please follow the instructions we sent you by email to return it. Your security deposit will be refunded as soon as we receive the badge.
I want to cancel the "Access Badge" option:
If you want to stop the Access Badge option, simply go to your online account, open the "Subscriptions" tab, click the access badge icon, and select "Return my badge".
You'll receive an email with instructions for sending the badge back to the address provided. If the badge isn't received in time, it will be deactivated and your security deposit will be kept.