Some of our spots sold as standard spots have stop-park barriers that are supposed to be locked down flat. If one happens to be raised, let us know through Assistance in the app or through our contact form: a Yespark technician will lower it.
Also, please don't tamper with the stop-park barriers.
❗ Please note: this article doesn't apply to you if you rent a parking spot with a stop-park barrier!
How do I report a raised stop-park barrier through Assistance in the app?
Go to the "Subscription" tab, then "Assistance" > "Parking spot", and tap "Presence of a barrier / stop-park".
You may be asked for more information so that we can diagnose the problem.
Your report will automatically be forwarded to the dedicated team so that the stop-park barrier is lowered as quickly as possible.
If another spot is free in the car park, the app will suggest that you select it so you can park.
I don't have the app. How can I let you know?
You can report it through the contact form by selecting "My spot" as the subject.