We do not have the exact reason why your payment was declined. However, the most common reasons are:
1️⃣ Insufficient funds in your account
2️⃣ An expired or blocked credit/debit card
💡 Good to know: If the first payment attempt fails, several automatic retries will be made during the month.
If your payment was declined, please check the following:
💰 Make sure you have sufficient funds in your account
🗓️ Check that your card is still valid (not expired)
🏦 Confirm with your bank that there are no restrictions on recurring payments
✅ If everything seems correct, we recommend contacting your bank directly.
ℹ️ The charge will appear as “YESPARK e-commerce” on your bank statement.
How to update your payment method
📱 From the app:
- Go to “Account”
- Select “Billing & Payment”
- Tap “Add a credit card” and enter your details
💻 From your web account:
1️⃣ Go to “Profile”
2️⃣ Select “Payment Methods”
3️⃣ Click “Add a card” and enter your details
💳 Payment retries
We will automatically retry your payment:
- ⏳ After 5 days
- ⏰ After 10 days
🅿️ You will keep access to the parking during these 10 days.
⚠️ On day 10, your access will be blocked until the payment is resolved.
❌ If the situation is not resolved within the month, your subscription will be automatically canceled.
🔁 Retry your payment manually
You can retry the payment at any time from your web account:
💻 Go to Invoices
👉 Select the unpaid invoice
👉 Click “Retry payment”
The payment will be charged to your saved card.
📧 You will receive an email confirmation if it is successful.
🛑 If your subscription is canceled
⚠️ If your invoice is still unpaid by the renewal date, your subscription will be canceled.
To keep your subscription:
- 💳 Pay the outstanding invoice as soon as possible
- 📞 Contact customer support to reactivate your subscription
🔄 Your subscription will be reactivated if the spot is still available.
🅿️ Otherwise, another spot will be offered depending on availability.
👉 Feel free to contact us via the contact form if you need help!