If you're a new subscriber and it's your first time going to the parking garage, are you sure you're at the right door? Really sure?
You wouldn't be the first or the last to get it wrong! So feel free to check the photos of your parking garage in the app.
Heads up! If you try to open a pedestrian door with the app's digital remote control, wait for the "click" of the door unlocking before you pull it open.
This way if you know the place well or you've double-checked that you're at the right entrance!
Your app has a troubleshooting process for when a door doesn't work. Go to "Subscription" > "Assistance" > "Access" (or "Accesses / Badge") in your app and follow the steps.
The app will ask you a series of questions that may help you solve the problem yourself. If not, these questions give our technical maintenance team a detailed report of the malfunction so they can act as quickly as possible.
If you don't have internet access, here's what to check and tell our support team:
- Have you tried with the app and the secondary phone numbers?
- Did you hear a "click" when you asked for the door to open?
- Do you know if residents can open the door with their badge?
> If you can't open the door, use the vehicle entrance temporarily (stay alert!) and let us know.