If you were charged a security deposit, it will be refunded to you automatically as soon as we have confirmation that your badge was returned within the required time frame.
The refund is always made to the account linked to the bank card that was charged for the security deposit.
- If your bank card has expired or been replaced, the account linked to that bank card is still credited, even if the card has expired or has been blocked. The refund will appear within 5 business days.
2. If your bank account has been closed, your former bank will transfer the funds to your new bank account. In this case, you should therefore see the funds in your new bank account. If the refund doesn't appear, you'll need to contact your original bank to locate the funds and ask them to transfer them to your new bank account. We can give you the transaction's ARN reference, which will help your former bank locate the funds.