If you have taken out a Yespark subscription and would like a cancellation or a refund of the monthly payment, here is what you need to know:
A current monthly period with Yespark cannot be canceled immediately or refunded on a prorated basis. If you want to end your confirmed subscription, you need to submit a cancellation request directly from your account. The subscription will end at the end of the current monthly period, and you won't be charged again.
If you request cancellation during your trial period, the subscription hasn't been billed yet, so there is no refund to expect in this case.
If you want to let us know about an abnormal situation with your subscription, please open a report through "Assistance" in the app. You can add a photo showing the situation as well as a comment describing the incident, so that we can take your claim into account.
Incidents that do not interrupt your ability to park in the spot will not be considered valid grounds for requesting financial compensation or a refund.
Please note that you can read our policy on your "right of withdrawal" in Article 4 (Right of withdrawal), section 4.1 (Offers lasting 14 days or more), of our Terms and Conditions of Sale, available online.