Your subscription is charged and confirmed as soon as your two-day trial ends. It then renews automatically every month on the same day of the month you subscribed, unless you request a cancellation in your app. In that case, your subscription will end at the end of your current monthly period and you won't be charged again.

I transferred my subscription to another car park and was charged again. Why?

When you transfer a subscription from one car park to another, your first subscription stays active until the end of the two-day trial. This way, you can access both car parks during that period.

We will automatically refund the unused days in your first car park as soon as your new subscription starts (that is, at the end of the trial period at the new car park).

So you will be charged for the new car park at the end of the 48-hour trial, and you will also be refunded for the unused days in your first car park (based on a 30-day subscription period). A refund takes 5 business days on average to show up on your bank statement.

My second charge came less than a month after the first one. Why?

That's normal! Your subscription starts on the day you sign up, and your trial days are part of your first monthly payment. The first charge is made at the end of the trial, then the following ones each month on the same date you signed up.
For example, if you subscribe on January 2, you are charged on January 4 for the period from January 2 to February 2, then on February 2, and so on, on the 2nd of every month. So you never pay twice for the same period.

I only have one car park and I don't understand a charge:

Charges and credits are listed under the "Account" > "Invoices" tab in your app or in your web account. If you don't understand a charge, please check the terms of your subscription(s).

 If you'd like our customer service team to look into it further, feel free to attach a copy of your bank statement to your request and write to us through our contact form (My message is about a payment).

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