If your car park opens with a badge, wait until you've received your badge before going there. Your trial period takes this delay into account.
Does your car park open with a badge?
Some Yespark car parks open with a badge rather than with the app. The car park's page shows "Opens with a badge" to let you know. When you choose your spot, the app also reminds you: "Access by badge only".
Wait until you've received your badge
Unlike other car parks, you must wait until you've received your badge before you can access the car park. That's why the trial period takes this into account:
- Badge sent by Yespark: the trial period starts 2 days after the badge ships, to allow time for delivery by mail. On weekdays, the badge ships the same day; if you sign up between Friday at 4 p.m. and Sunday, it ships on Monday, and public holidays delay shipping.
- Badge handed over by the car park owner: the trial period starts as soon as you sign up and lasts at least 4 days, giving you time to pick up your badge.
⚠️ Don't go to the car park until you've received your badge: we want to spare you a nasty surprise, because you could get stuck inside. Our car parks are nice, but maybe not for spending the night!
Pick up your badge
All the information you need to pick it up (where to collect the badge, who to contact and when they're available) is in your subscription confirmation email.
The app reminds you: in the "Subscription" tab, open your car park, then tap "Enter/Exit".
Your key set is sent by mail
When your badge or key set is sent to you by mail, the app shows you where your shipment is: being prepared, then on its way. Use the tracking option to follow your shipment, then confirm in the app that you've received your key set as soon as it arrives.
📌 If your mailing address is missing, the app asks you for it: enter your address so we can send it to you.
Still nothing in your mailbox? Tell the app that you haven't received your key set: the app explains what to do and, depending on the case, may extend your trial period. If the problem continues, send us a message from your car park's "Assistance" section.
See also
- How does the trial period work?
- Car park with a badge: how does canceling my subscription work? (especially if you cancel during the trial, for the badge security deposit)
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