The app's personalized Assistance helps you with your requests, depending on your situation. You'll find it in the Subscription tab, on your car park's page.
Opening Assistance
- In the Subscription tab, tap your subscription.
- At the bottom of the page, tap Assistance (Helpdesk on Android).
- On the Helpdesk screen, choose one of the seven categories, then answer the questions.
These seven categories cover all your questions. They also help us get a complete diagnosis if you need to report a malfunction or a problem in your car park.
Which category should I choose?
Choose the category that best matches your request:
- Parking spot: a question or a problem about the spot assigned to you in your car park (someone parked in it, a change of spot, a stop-park barrier, an unusual situation). If another vehicle is parked in your spot, choose My parking spot is occupied by another vehicle. See My parking spot is occupied. What should I do?
- Parking: a question or a problem about the condition of your car park.
- Accesses or Accesses / Badge: a malfunction with your car park's entrances and exits. See The car gate won't open. What should I do?
- My account: a question about the information saved in your Yespark account, which you can also find in the Account tab. See the articles in Your Yespark account.
- Subscription: a question about the terms of your current or past subscription. See the articles in Managing your subscription.
- Payment: a question about a payment and/or a refund on your account, including billing. See the articles in Billing.
- Other: any other topic.
What Assistance does for you
Depending on your situation, Assistance gives you a quick solution, a complete report, or both.
A quick answer or solution on a range of topics. For example, if your spot is taken, there are three possible solutions:
- we offer you another spot in the car park;
- we offer you a nearby car park, free of charge, until the problem is resolved;
- we put you in touch right away, by phone, with a Yespark agent.
Details of these solutions: My parking spot is occupied. What should I do?
A complete report in just a few taps: you send us all the information we need to handle your report efficiently and as quickly as possible.
Can I still contact you directly?
Absolutely! All the ways to reach us are explained in How do I contact you (form, app, phone)?
📌 Once you've sent your report through Assistance, a window appears: you can email us or, in an emergency, call an advisor.
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