Hello!
This article is for Yespark subscribers whose car park opens with a badge or remote.
Some Yespark car parks can't be opened with the digital remote control. It depends on the agreement we have with the car park owner.
In any case, for this type of car park, you need to pick up the badge to open the gates and doors!
Where do I pick up my badge?
Please check the email we sent you: it explains the procedure to follow. Instructions can differ from one car park to another.
If you haven't received the email, first check your spam folder to make sure it isn't there! If it still isn't, feel free to contact us via our contact form: https://www.yespark.fr/support
What does this mean for my trial period?
When you subscribe to a car park that opens with a badge, your trial period is automatically extended. The 48-hour trial period starts 2 days after you subscribe, so that you have time to receive the badge, which will have been sent to you in the meantime.
I was charged a security deposit. When will I get it back?
Your security deposit will be refunded as soon as you return the badge, following the instructions provided. You'll receive them by email.
However, please return the badge within the stated deadlines to get your full security deposit back.
My badge isn't working. What should I do?
If you're a new subscriber, first make sure you're trying to open the right door. It's important to check that you're at the right entrance: see the route to the entrances and the car park photos in the "Parking Access" section of the app.
If you're at the right entrance, check whether your remote's battery is causing the problem: if the light on your remote doesn't come on when you press the button, the battery is probably to blame!
If the problem persists, please contact us using the following contact form and include the key set number shown on the attached key tag:
https://www.yespark.fr/support
I canceled my subscription. How and when do I return the badge?
Please return the badge as soon as your subscription has ended. You have two days after the end of your subscription to return it and get your full security deposit back.
You'll receive an email with all the information you need to return the badge.
If you can't send it back, or if you've lost it, please contact us via the following form:
https://www.yespark.fr/support
I lost my badge. What should I do?
You'll need to get a new badge. Unfortunately, you'll lose your first security deposit, and a new one will have to be charged before you can get the new badge.
To do this, please contact customer service via the contact form below and state that you authorize us to charge a new security deposit:
https://www.yespark.fr/support
I canceled before the end of the trial period. What happens?
If you haven't picked up the badge, your security deposit will be refunded automatically after verification.
If you have picked up the badge, please follow the instructions we sent you by email to return it. Your security deposit will be refunded as soon as we receive the badge.
Keywords: badge / remote / transmitter / key fob / key / Vigik / deposit / security deposit