Badge-access car park: how do I cancel my subscription and return the badge?

For a car park that opens with a badge, canceling takes two steps:

1. you submit your cancellation request in the app;
2. you return the badge within two days after your subscription ends, to get your full security deposit back.

Cancel in the app

You can cancel at any time, directly in the app:

1. Open the "Subscription" tab and select the subscription in question.
2. Scroll all the way to the bottom of the screen.
3. Tap "Cancel Subscription", then follow the steps until you get the confirmation.

You can also cancel from your online account: in the "Subscriptions" tab, find the subscription in question, then click "Manage" and "Cancel".

You'll then receive an email from us confirming that your automatic payments have stopped.

Until when can you use the car park?

Once your subscription is canceled, you have access to the car park until the end of your current monthly period: you can use it until the last day of your subscription. It won't renew the following month. However, any monthly period that has started must be paid in full.

📌 Example: your subscription renews on the 10th of each month (you'll find this information in the "Subscription" tab). If you cancel in the app on February 25, you have access to your car park until March 10. The subscription then doesn't renew and you're no longer charged.

Unless you chose a plan that states otherwise, no notice period is required. Do you have an active notice period? Contact us: we'll remove it, as this offer was discontinued several years ago.

Return the badge

We send you an email and a text message with all the information you need to return the badge: by mail or drop-off.

⚠️ Please return the badge as soon as your subscription ends. You have two days after your subscription ends to mail it back or drop it off, so you get your full security deposit back.

The app reminds you too: tap "Enter/Exit" on your car park's screen, then "Return Instructions" to find out how to send back your key set.

💡 Sending it back by mail? Follow our tips so it arrives safely: How do I return my access devices at the end of my subscription?

I canceled during the trial, but the security deposit was charged

Your badge's security deposit is automatically charged as soon as you take out the subscription.

If you cancel during the trial and haven't picked up the badge, the deposit is refunded automatically: the amount appears in your bank account within five business days.

Your security deposit wasn't refunded automatically? Contact us directly: we'll look into it and take care of it.

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