If your spot is taken when you arrive at your parking garage, don't panic! Here are a few steps you can follow to resolve the issue:
1. Report the unauthorized vehicle in the Yespark app: Go to "Subscription" > "Assistance" tab > "Parking spot" > "My spot is occupied by another vehicle". This lets our team handle your report and identify the owner of the vehicle parked in your spot.
2. Switch spots: If another spot is available in your parking garage, you can choose it directly in the app. If your garage is full, we'll offer you a temporary spot in another nearby Yespark parking garage at no extra cost.*
3. Leave a note on the vehicle: Sometimes a simple note on the vehicle parked in your spot is enough to resolve the problem quickly.
Steps to report the unauthorized vehicle in the app:
Go to "Subscription" > "Assistance" tab > "Parking spot" > "My spot is occupied by another vehicle".
The license plate of the vehicle in your spot allows us to identify the person parked there, so it's important to send it to us! 🙂
Your report is then forwarded to the relevant team so the issue can be handled as quickly as possible.
If the charging station is unavailable for more than 5 days, we'll offer you a goodwill gesture.