💳 I haven't received my security deposit refund
👋 This article is for Yespark subscribers whose car park opens with a badge or transmitter.
🔐 Why is a security deposit charged?
A security deposit is charged as soon as your trial period begins.
It corresponds to the value of the access key set you receive and covers the cost of replacing it if it's lost.
👉 Good news: this security deposit is automatically refunded as soon as we receive your access key set.
📦 I returned my key set but haven't been refunded
If you've already returned your key set and the refund isn't showing yet, here's what to do 👇
✅ 1. Check that the key set was delivered
Have your tracking number handy and check on the La Poste website that your envelope was delivered:
👉 https://www.laposte.fr/
⚠️ If the envelope was delivered that same day, our team may not have processed it yet.
You can check whether your key set has been processed here:
👉 https://www.yespark.fr/dashboard/trousseaux
🔔 If:
the envelope wasn't delivered because of a shipping problem, or
the envelope was delivered more than 3 days ago but still doesn't show as processed,
👉 please let us know through this form to avoid any penalty:
👉 https://www.yespark.fr/support
💰 2. Check that the refund was issued
Once the key set has been received and processed, the security deposit is automatically refunded.
Good to know 👇
💳 The refund goes to the same bank card that was charged.
If you've changed banks, the transfer is usually automatic. If it isn't, please contact your bank.⏱️ It can take up to 5 business days between Yespark issuing the refund and the refund appearing in your account.
You can track the status of your refunds here:
👉 https://www.yespark.fr/dashboard/invoices
📄 Here's what a refund looks like in your account.
In your account, go to "Profile," then "Invoices."