Retry a payment
If the first payment attempt for your subscription failed and your invoice is unpaid, you can retry the payment right away from your web account.
From the web interface, you have two options:
👉 By clicking "Retry payment", the payment will be processed again on the credit card saved on your account. If the payment goes through, you’ll be notified automatically by email.
👉 You can also click "Change credit card" if the saved card isn’t working. This automatically retries the payment on the newly saved card. If the payment goes through, you’ll be notified automatically by email.
In any case, if the first payment attempt fails, several automatic retries will be made during the month to settle the situation.
Subscription canceled for non-payment
Please note: after the 3rd failed payment attempt (usually about 4 days after the due date), your account is suspended and your access to the car park is blocked. After the 4th (usually about 11 days after the due date), your subscription is canceled. If you’d like to keep your subscription, you must pay the outstanding amount as soon as possible and contact customer service to have your subscription reactivated.
Your subscription will be reactivated if the spot is still available. Otherwise, you’ll be offered another spot based on availability.
👉 Feel free to reach out through our contact form if you need help!
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