Did you receive a cancellation email you didn't request? Usually, this means your spot or your car park can no longer be offered to you. The email gives the end date of your subscription: your access remains active until that date.
The most common reasons
- The car park is closing: construction work, the owner taking the car park back, a decision by the city council, or safety reasons.
- The spot is no longer offered on Yespark: its owner is taking it back, or Yespark no longer markets the car park.
- The car park belongs to a landlord: the cancellation may come from the landlord, for example if your name isn't on the list of tenants they send us. In this case, Yespark acts on the landlord's instructions: please contact your building caretaker or your landlord.
- An invoice is still unpaid: see Subscription canceled due to non-payment.
- The car park rules weren't followed (for example, items stored on the spot): the cancellation is made at the request of the car park manager, after a formal notice.
Until when can I use my spot?
Until the end date given in the email. Remember to remove your vehicle from the car park before that date.
📌 Is the car park closing before the end of the period you've already paid for? Write to us: you may be refunded for the period during which you couldn't park.
Find another spot
You can transfer your subscription to another nearby Yespark car park, directly from the app:
- In the "Subscription" tab, open your subscription.
- Scroll to the bottom of the screen and tap "Change Parking".
Full details: I want to change car parks. How do I do it? If no car park suits you, write to us: we can help you find another spot in the same car park or nearby.
Do you have a badge, a key, or a remote?
Return your access devices at the end of your subscription, following the instructions in the email you received: this is how you get your security deposit back. How to return them: How do I return the badge, pass, or key I received?
⚠️ If they aren't returned within the stated deadline, late fees may be charged: I was charged penalties. What should I do?
Do you think it's a mistake?
Submit a request from the email address of your Yespark account. If the cancellation was a mistake, we'll reverse it and your subscription will continue as normal.
However, a cancellation due to the car park closing cannot be reversed. When the cancellation comes from a landlord, Yespark doesn't make the decision: you need to send your request to the landlord.
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