No free spot, an access that won't open, a car park you can't get into: report it right away in the app, then send us proof that you parked elsewhere. Once we've checked, we'll refund your booking.
1. Report the problem on site
Report the problem as soon as you notice it, from your booking's Assistance. You'll find it with the digital remote control, which is available only during your booking.
- In the “Booking” tab, open your current booking.
- Tap “Assistance”, then describe the problem: spot taken, no free spot, access that won't open…
On a computer: on your booking, click “Manage my booking” > “Access the parking” > “Assistance”.
The access won't open? Also see: The car gate won't open. What should I do?
2. Keep proof if you park elsewhere
If you have to park somewhere else, keep proof: a parking meter ticket, a receipt from another car park, or a screenshot from the payment app. This proof is what allows us to process the refund of your booking.
⚠️ Only your Yespark booking is refunded: the cost of the parking you paid for elsewhere isn't covered.
3. Send us your request
Submit a request with your proof attached. So we can find your file right away:
- write to us from the email address of your Yespark account;
- include your booking number (it starts with RES).
When will I get my refund?
The refund goes to the bank card used for the booking. Allow five business days on average for it to show up on your statement. You'll find the details in your invoices: Where can I find the invoices for my bookings?
The time has passed and you still don't see anything? See I'm waiting for a refund.
Why is my refund partial?
When a booking is canceled after a report, the amount refunded automatically may be lower than the price you paid. Depending on the case, it's calculated pro rata based on the time remaining when you made the report, or without the service fees.
📌 You couldn't park at all? Write to us with your proof of parking elsewhere: we'll review your file and refund the difference if needed.
When is a booking not refunded?
- You were able to park: a booking that has been used can't be refunded. For a booking over several days, only the unused days can be refunded.
- You didn't show up and didn't cancel: the booking amount is still due. The cancellation rules: Yespark booking cancellation policy.
Before you book: check the height
💡 With a van, an SUV, or a roof box, check the maximum height shown on the car park's page before you book. If the actual height doesn't match the one displayed, let us know with a photo: we'll have the car park's page checked.
Keywords: refund / reimbursement / booking / reservation / short-term / no spot / no free spot / spot taken / access / door / gate / barrier / proof / receipt / ticket / parking meter / partial refund / service fees / height