Don't panic: we can send you a new badge. The security deposit for the lost badge isn't returned to you, and a new security deposit is charged for the new badge.
1. Let us know
Send us a request stating:
- what you lost: badge, remote control, key to a private garage (box) or a parking barrier (stop-park), etc.;
- that you authorize us to charge a new security deposit;
- your mailing address, if it has changed since you signed up.
Was your badge stolen? The process is the same.
2. The new security deposit
We wait for your written consent before charging the new security deposit. The amount is the one set for your car park.
Like the first one, it's refunded when you return the badge to us at the end of your subscription.
3. Receive your new badge
As soon as you agree, we mail you the new badge, to the address on your account or the one you gave us. You'll receive an email with the postal tracking number so you can follow its delivery.
📌 Does your car park also open with the app? Tap "Enter/Exit" to enter and exit while you wait for your new badge.
Mail taking a while? See Haven't received your badge yet? Here's everything you need to know!
Key to a private garage (box) or parking barrier (stop-park)
Sometimes we don't have a spare. In that case, we look for a solution with the car park owner, or we offer you a spot in another car park.
You're canceling your subscription
Can't return your badge because you lost it? Let us know using the request form. For the other access devices you need to return, see How do I return the badge, pass or key I received?
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