None of the listed spots is free when you arrive? Report it in the app: we'll help you find a solution. And if you had to park somewhere else, we'll refund your booking once you send us proof.
1. Check which spots you can park in
The spots you're allowed to use are shown on your booking's remote control, in the "Booking" tab. You can park in any of these spots, as long as it's free. Some garages have open parking: anywhere in the garage, on a specific level, or in the spots with a "place réservée Zenpark" (reserved for Zenpark) sign. See Which spot do I park in with my booking?
⚠️ Only park in the spots shown in the app: parking in any other spot may be charged to you (the amount is shown on the remote control).
2. Report it in the app
- Open the "Booking" tab and tap your current booking.
- On the remote control, tap "Spot unavailable" ("Spot unavailable?" on iPhone), then follow the steps.
If another spot is free, the app suggests it: park there, and your booking remains valid.
On the web: in your customer account, click "Manage my booking", then "Parking Access" and "Assistance".
📌 No signal in the garage, or is it urgent? Call our customer service team: see How to contact us.
3. Did you have to park somewhere else?
Send us proof of where you parked instead: a parking meter ticket, a receipt from another garage, or a screenshot from a parking app. Once we've checked it, we'll refund your booking.
- The refund covers your Yespark booking: we don't cover what you paid to park elsewhere.
- It shows up on your bank statement within 5 business days.
- Already canceled the booking in the app? Send us your proof anyway: we'll review your request.
To send it, reply to our email or use the contact form, and include your booking number (it starts with RES).
Did you park in another spot in the garage?
If all the listed spots were taken and you had to park in a different spot, let us know its number (a photo helps a lot). We'll confirm whether you can stay there or need to move your vehicle.
Is the garage inaccessible?
If a technical problem makes the garage temporarily inaccessible, we cancel your booking and let you know by email. A full refund is issued automatically, and you get a €5 promo code for your next booking.
Keywords: booking / reservation / short-term / hourly parking / spot taken / spot occupied / no spot / garage full / spot unavailable / refund / proof / ticket