If you clicked on this article, you've recently taken out a new subscription in one of our car parks, so welcome!
With this article, we hope to give you all the information you need when you start a subscription with us ;)
About my subscription and the trial period:
Most of our car parks offer a free trial period. It starts when you complete the last step of the car park visit and click "Use my free trial". You then have 48 hours to visit the car park and see whether it suits your vehicle. For car parks with a badge, the trial period starts 48 hours after you subscribe, so that you have time to receive the badge.
If you cancel the subscription before the end of the trial period, the subscription ends immediately and you aren't charged.
If you don't cancel, your subscription is confirmed at the end of the trial period and your first monthly payment is charged. This first month starts on the day you subscribed, so your trial days are part of it. The following payments are charged every month on the same day of the month as your subscription date.
For example, if you subscribe on January 2, you'll be charged on January 4 for the period from January 2 to February 2, then on the 2nd of every month. So your second payment will come less than a month after the first one. That's normal!
About access to the car park:
If you're going to the car park for the first time, please take a close look at the photos and the description of the route to the Yespark spots. This will help you find your way easily when you first arrive.
The photos and the description are sent to you by email. They're also available in the app, in the "Parking Access Information" section of the "Subscription" tab, and on the car park's information page:
Important: please note that only one pedestrian route is reserved for Yespark users. Please use it to avoid any inconvenience. If you're unsure of your way when you first arrive in the car park, feel free to use the "Assistance" tab so that we can help you.
To access the car park, simply use either the physical badge that was sent to you, or the digital remote control.
About my spot:
When you subscribe, a first spot is automatically assigned to you in the car park. However, you're free to change it if it doesn't suit you, subject to availability. Feel free to read the article How do I change parking spot?
If you have any problem with the spot, you can also report it directly from the app: a team dedicated to solving this kind of problem automatically receives your report. Several temporary or permanent solutions may be offered to you.
Go to the "Assistance" tab on the "Subscription" page of the app and follow the steps!
About a problem in the car park
The Assistance tab also lets you report other malfunctions in the car park.
Feel free to select the appropriate category in this section. You'll be asked a few follow-up questions to help the operations teams solve the problem. Your report will be automatically forwarded to the right people and handled as quickly as possible.
About the Yespark Customer Relations team:
Yespark is also here for you if you need us. Please contact us through our contact form if our FAQ or the Assistance section in the app couldn't answer your question: https://www.yespark.fr/support
We'll be happy to help you!
Keywords: guide / getting started / new subscriber / first steps / trial period / access / spot / Assistance