Your badge, remote, or access card no longer opens the parking? A few quick checks are often enough. If not, let us know: we’ll get the access repaired or send you a new key set.
1. Make sure you’re at the right entrance
Using your badge for the first time? In the app, open your parking, then "Parking Access Information": the directions and photos show which entrance to use. Your key set may include several items (remote, badge, key): the directions tell you which one to use at each door.
2. Check the LED on your remote
Press a button on your remote:
- The LED doesn’t light up, or only faintly: the battery is probably dead. Replace it, then try again.
- The LED lights up but the door doesn’t respond: the problem may be your badge or the door. Go to the next step.
3. Reset your badge
Press and hold each button on your remote for 15 seconds, then try opening again. This resets the badge.
💡 Position yourself directly in front of the door, close enough to the reader: move your vehicle forward or back a little while you press.
Do you have an access card? It can get demagnetized by contact with a phone, keys, or a magnet: keep it separate.
4. Use the app in the meantime
If your parking can also be opened with the app, tap "Enter/Exit", then "Open" on the door you need. Some parkings can only be opened with a badge: in that case, report the problem to us right away.
Still not working? Let us know
In the "Subscription" tab, open your parking, tap "Assistance", then "Access" (or "Accesses / Badge"). Don’t have the app? Send us a request.
To help us find the cause quickly, please tell us:
- the key set number, written on the key tag;
- whether the LED on your badge lights up;
- whether the door responded, for example by opening halfway;
- whether the door can be opened by hand;
- whether this is the first time you’re using this badge, or whether it worked before.
Is your badge damaged? Attach a photo of it.
What happens next?
Our team reviews your answers to find the cause of the problem:
- The door is the problem: we schedule a repair on the access. Use the app in the meantime, if your parking allows it.
- Your badge is defective: we mail you a new key set, then explain how to send the old one back to us free of charge.
📌 Make sure your mailing address is up to date: that’s where we send your new key set.
Lost your badge? See I lost my badge, key, or remote. What should I do?
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